Frequently Asked Questions - Quill Art Pen Collection
Have questions? We have answers. Whether it's about our pen
materials, shipping, or maintenance tips, find all the details
you need to make your Quill Art experience seamless.
FAQ
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What materials are your luxury pens made from?Our luxury pens are crafted from high-quality materials such as brass, stainless steel, and eco-friendly resins. Each component is meticulously selected to ensure durability and elegance, enhancing the overall writing experience.
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How can I refill the ink in my Quill Art pen?Refilling the ink in your Quill Art pen is simple. Most of our pens come with a cartridge or converter system. Simply unscrew the pen body, replace the cartridge or fill the converter with your favorite ink, and reassemble your pen for a smooth writing experience.
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Are your pens suitable for everyday use?Absolutely! Our pens are designed for both elegance and functionality. They can be used for daily writing tasks while still providing a luxurious feel, making them perfect for work, journaling, or special occasions.
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Do you offer personalization options for your pens?Yes, we offer personalization options on select models. You can engrave names, initials, or special messages, making our pens a thoughtful gift for loved ones or a unique addition to your own collection.
Our Achievements
At Quill Art, we take pride in our journey and the milestones
we've achieved over the years. Since our inception, we have
crafted over 10,000 exquisite pens that cater to the discerning
tastes of our customers. Our commitment to quality has earned us
a loyal customer base of more than 5,000 satisfied clients
across India.
In 2023, we were honored to receive the 'Best Luxury Pen Brand' award at the National Stationery Awards, a testament to our dedication to craftsmanship and innovation. Additionally, our eco-friendly initiatives have led us to reduce our carbon footprint by 30%, reflecting our commitment to sustainability in the luxury goods market.
Our exclusive collaborations with renowned artists and designers have resulted in limited-edition collections, with over 1,000 unique pieces sold within the first month of launch.
Contact Us
In 2023, we were honored to receive the 'Best Luxury Pen Brand' award at the National Stationery Awards, a testament to our dedication to craftsmanship and innovation. Additionally, our eco-friendly initiatives have led us to reduce our carbon footprint by 30%, reflecting our commitment to sustainability in the luxury goods market.
Our exclusive collaborations with renowned artists and designers have resulted in limited-edition collections, with over 1,000 unique pieces sold within the first month of launch.
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What are your store hours?Our store is open from 10 AM to 8 PM, Monday through Saturday, providing you ample time to explore our exquisite range of luxury pens. On Sundays, we take a short break to recharge, but our online store is always available! Feel free to browse and shop anytime on our website, where you can discover the latest collections and exclusive offers.
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How does your delivery process work?We strive to ensure a seamless shopping experience, which includes our efficient delivery process. After placing your order, you will receive a confirmation email detailing your purchase. Our team works diligently to process orders within 2-3 business days. Once your package is dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your delivery. We partner with trusted shipping carriers to guarantee safe and timely arrivals across India.
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Can I change or cancel my order after it's placed?We understand that sometimes plans change! If you wish to modify or cancel your order, you can do so within 30 minutes of placing it. Simply reach out to our customer service team via email or phone, and they will assist you with the necessary changes. After the 30-minute window, your order will likely be processed for shipping, but don’t hesitate to contact us; we will do our best to accommodate your request.
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What should I do if my order arrives damaged?We take great care in packaging your luxury pens, but in the rare event that your order arrives damaged, we want to make it right. Please contact our customer support team within 48 hours of delivery and provide your order number along with photos of the damaged item. Our team will guide you through the return process and arrange for a replacement or refund in accordance with our return policy. Your satisfaction is our top priority, and we are committed to resolving any issues promptly.